welcome guests upon entry to the hotel, assisted with check in an d check out; answer phones, respond to emails an d electronic reservation, book reservation collect payments from departing guests; arrange transportation; handling daily mail an d package delivery; introduce amenities an d services to guests for their information an d guidance; assist guests an d visitors registered in the hotel; conversing with guests; handling birthday guests; provide back office support to other departments when required (GSC, F&B); manage the needs of VIP guests; inspecting the VIP guest rooms based on the VIP arrival list conduct.